Rolando Rosas is the Founder of Global Teck Worldwide, which offers business and office technology for seamless customer communications. In his role, he leads his team to provide insights on e-commerce trends, digital marketplace strategies, and client success metrics. Rolando is also the Founder of CircuitLoops.com, which uses AI to match businesses to the lowest-priced internet service provider. As an entrepreneur, he has founded three startups and hosts the What The Teck? podcast.
Dave Kelly is the General Manager of Global Teck Worldwide and the co-host of the What The Teck? podcast. He holds a bachelor’s in telecommunications management from the New England Institute of Technology, where he focused on the acceleration of networks transitioning from digital IP to support successful business communications. Before Global Teck Worldwide, Dave was the Account Manager at Jabra and the Territory Manager at Polycom.
Here’s a glimpse of what you’ll learn:
[0:00] From the World Wide Web to ChatGPT: Rolando Rosas and Dave Kelly weigh in on the evolution of tech
[3:36] The rise and fall of early tech innovators
[11:48] How the dot-com bubble revolutionized the internet
[19:29] Blackberry’s influence on the emergence of smartphones — and how Apple altered the landscape
[31:24] Apple versus Google: competing for market share in the tech ecosystem
[43:01] Dave and Rolando discuss how AI and TikTok Shop are transforming the shopping experience
[51:36] What is the future of remote work, and how are leading companies elevating the worker experience?
[57:40] How AI can simplify data for informed decision-making
In this episode…
AI and advancements in e-commerce and digital shopping have emerged seemingly overnight, taking the tech ecosystem by storm faster than many businesses can adapt. Yet these developments took decades to materialize. So how has the internet evolved to its current state, and where is it headed in the coming years?
From dial-up internet and the dot-com bubble burst to the first smartphone, early innovators and adopters rushed to gain market share in the emerging tech space. Companies like IBM, Dell, Lucent Technologies, and Nortel Networks revolutionized crucial infrastructure for PCs and online communication devices, allowing business professionals to work outside of the office. Yet it wasn’t until Blackberry launched the first smartphone that people could connect to the internet from anywhere. This led to Apple, Google, and Microsoft launching disruptive software and devices, making communication and shopping seamless. Now, with AI and TikTok Shop becoming universal, businesses must prioritize the customer experience to stay abreast of these trends.
Join Rolando Rosas and Dave Kelly in today’s What The Teck? episode as they talk about the evolution of technology and the internet. Together, they explain how to leverage AI for data analytics, how leading companies are improving the worker experience, and the demise of early tech innovators.
We are a full-service online retailer of professional headsets, webcams, and speaker phones from top manufacturers.
Since 2002, Global Teck Worldwide has provided affordable, high-quality communications equipment and customized telecommunications services to organizations of all sizes.
Our specialists have invested hundreds of hours in technical training, certifications, and seminars to assist customers with purchasing decisions.
We have served thousands of customers in a variety of industries with value-added services, including ergonomics, employee work accommodations, and hearing-impaired services.
If you are a government agency, small business, or Fortune 500 company, contact us at https://circuitloops.com/contact-us/ to discover a solution that fits your communication needs.
Episode Transcript:
Rolando Rosas 0:00
Nortel Networks early in my professional career that was a very esteemed company pushing the envelope with trying to develop the internet infrastructure for the internet as well as phones peak
Dave Kelly 0:11
of the tech bubble in 2000, it was reported that they did 30 billion in revenue, they were
Rolando Rosas 0:17
worth $250 billion in the year 2000. Think about that 250 billion early 2000s. Also, if you remember, that’s when blackberries started to take off that big, clunky heavy laptop that you had to lug around. You didn’t have to take it everywhere you can communicate with colleagues in and out and that’s where BlackBerry came in and changed the game. You don’t need that heavy laptop everywhere. And at the time the how you communicate email, phone and text. That’s it all those three in that phone did it well. Welcome to What The Teck?, your gateway to business strategies and tech secrets, shaping today’s workplace.
Dave Kelly 1:07
Rolando, I got a blast to the past for you. All right, tell me if you remember this sound
Rolando Rosas 1:20
Oh yes, a classic, classic for anybody that’s over the age of 30.
Dave Kelly 1:30
You know, we were kind of joking about this earlier, when this sound came on, there was two things that could go wrong, one of the kids could jump on the telephone and ruin the connection, or one of our friends could call the house. Yeah, I mean call would have disrupted direct service at that time, because it
Rolando Rosas 1:49
wasn’t guaranteed when you hear that connection, that sounds that you were actually going to get through right. Sometimes it would keep repeating I know and repeat again, and then would repeat again and again and again, until eventually you got to connection into the quote, www www.
Dave Kelly 2:07
If you’re lucky enough, you know, I remember sometimes you’d go to log on, I forget what the visual was. But you were waiting, you’re like, Please connect, please connect, please connect. And if you were on like right after dinner, when there was a lot of people trying to use it, you wouldn’t be able to log on, it just wouldn’t happen. Just because people in the neighborhood, we’re all logging here.
Rolando Rosas 2:27
Yes, it would be so frustrating because there was no guarantees we get we take it for granted. Now right now, I’m not sure that keeps you off the internet now is you know, the power goes out or the service provider has something that you know, the servers go down and outage right and you can’t log on and or you know, something doesn’t happen as often on your cell phone, you know, your service is down for whatever reason, something, some bug or something at AWS goes down. But we take it for granted, Dave, that you could pretty much be anywhere and be guaranteed to get on line on the www on the internet or interwebs it’s a whole different world back then. And you want to talk about today, the world we’re in today, right? And kind of peel back the onion a little bit on how did we get here? You know, there’s a lot of events that led up to we didn’t just parachute in, and all of a sudden, you know, we have Chet GPT and all the rest, but certain events set themselves up one by one. And we want to talk a little bit about that. Yeah,
Dave Kelly 3:26
the evolution was quick, you know, the evolution was so quick, you know, think about 1980s to 1990s. Even in the early 2000s. There were some brands that were running the world back then that were running the communication landscape. And some of these brands are no longer here. You know, one of them that we were chatting about earlier was you know, IBM, IBM was massive. You know, what do you remember about IBM? IBM
Rolando Rosas 3:51
was the Shizen, right? They were the gorilla in every office, they had the mainframes, they had the name, they basically pioneered the personal computer, everything was an IBM I don’t know if you remember this day, but back then you had an IBM or you had a clone, and that’s when PCs started coming out. And those PCs eventually, eventually the whole clone thing was dropped. But I could just as we were putting this together with Yeah, it wasn’t worth anything other than an IBM was called a clone. And IBM dominated that space. You know, today, IBM doesn’t make any more laptops or personal computers. Lenovo bought that business from the right. Who would have known that IBM basically the inventors of the mainframe, and the personal computer would not be making computers today, at least what they used to make. Yeah.
Dave Kelly 4:44
And that and that’s just on the computer side, you know, so we’re on the voice communications world. And you know, there used to be 100 different brands of telephones. Oh, yeah,
Rolando Rosas 4:55
there were a lot more. A lot of a lot of phones, you know, one of the big players in that space Is was Bell Labs, and they’re the ones that innovated that the phones and all of those telecom inventions and that’s spawned or spun out Lucent Technologies. Are we do we have anything on Lucent Technologies There we go.
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