Rolando Rosas is the Founder of Global Teck Worldwide, which offers business and office technology for seamless customer communications. In his role, he leads his team to provide insights on e-commerce trends, digital marketplace strategies, and client success metrics. Rolando is also the Founder of CircuitLoops.com, which uses AI to match businesses to the lowest-priced internet service provider. As an entrepreneur, he has founded three startups and hosts the What The Teck? podcast.
Dave Kelly is the General Manager of Global Teck Worldwide and the co-host of the What The Teck? podcast. He holds a bachelor’s in telecommunications management from the New England Institute of Technology, where he focused on the acceleration of networks transitioning from digital IP to support successful business communications. Before Global Teck Worldwide, Dave was the Account Manager at Jabra and the Territory Manager at Polycom.
Here’s a glimpse of what you’ll learn:
- [0:00] Rolando Rosas and Dave Kelly discuss the importance of communication in interpreting signals
- [3:29] AI’s role in sales
- [10:53] How a lack of inventory control caused Sports Authority to file for bankruptcy
- [20:14] Uncovering hidden signals through customer complaints
- [30:12] Why businesses should communicate product discrepancies with internal stakeholders
- [41:03] The value of integrated data and quality control in resolving logistical issues
- [50:23] Case study: how missed signals lead to high product returns
- [58:26] Strategies for reducing product return rates
- [104:21] Customer support and communication techniques
In this episode…
As online and in-store retail becomes more centralized, businesses have experienced higher product return rates, increased customer complaints, and disordered inventory. These issues can impact companies’ reputations and ratings, reducing profitability and leading to potential bankruptcy. How can you identify hidden signals of inefficiency to improve operations?
With a business system dedicated to effective communication and collaboration, Rolando Rosas and Dave Kelly affirm every signal is a data point used to diagnose and rectify operational issues. While customer complaints are often viewed as detrimental to businesses, this form of communication is a hidden signal providing insight into product returns and deficiencies and supply chain disturbances. Rather than confining complaints to customer support, Dave and Rolando recommend integrating and collaborating with internal stakeholders and channel partners to disseminate information and develop a quality control system that mitigates future returns.
Tune in to this episode of What The Teck? as Rolando Rosas and Dave Kelly discuss how to identify hidden signals to boost operational efficiency. Together, they explain AI’s role in the sales process, why Sports Authority filed for bankruptcy, and how to streamline customer support and communication.
Resources mentioned in this episode:
- Rolando Rosas on LinkedIn
- Dave Kelly on LinkedIn
- Global Teck Worldwide
- Global Teck Worldwide Zoom Partner Program
- Circuit Loops
- Million Dollar Sellers
- “Operational Excellence: Managing Inventory Returns With Ease” with Rolando Rosas and Dave Kelly on What The Teck?
Sponsor for this episode…
This episode is brought to you by Global Teck Worldwide.
We are a full-service online retailer of professional headsets, webcams, and speaker phones from top manufacturers.
Since 2002, Global Teck Worldwide has provided affordable, high-quality communications equipment and customized telecommunications services to organizations of all sizes.
Our specialists have invested hundreds of hours in technical training, certifications, and seminars to assist customers with purchasing decisions.
We have served thousands of customers in a variety of industries with value-added services, including ergonomics, employee work accommodations, and hearing-impaired services.
If you are a government agency, small business, or Fortune 500 company, contact us at https://circuitloops.com/contact-us/ to discover a solution that fits your communication needs.
Episode Transcript:
Rolando Rosas 0:00
There’s some things that kind of fly under the radar that are signals hidden signals that you may not be paying attention to when it comes to your business operations. We want to share some learnings with you. We want to share some stories, some cautionary things that even large corporations fail to see when it comes to some of these hidden signals. When I sit down with our financial people, they over and over again, tell me the same thing that the cost of goods or inventory for us one of the largest expenses on the books, for companies that are buying inventory, holding it and selling it, this can become a drain on the operation, if the signals that are out there are not connected, or those signals are being ignored, or those signals exist, or that data exists. And they’re all in separate compartments.
Dave Kelly 0:53
One of the things that I really love about working with Global Teck is our size and ability to communicate internally so that when we start seeing different signals, we can talk to the different departments so that we can connect these dots so that we don’t get lost in this world of like you say, having gold bars on the shelf that aren’t moving. There’s a lot of money that gets tied up with the inventory
Rolando Rosas 1:17
in today’s ultra competitive environment. If you don’t have visibility in real time, what’s happening Welcome to What The Teck?, your gateway to business strategies and tech secrets, shaping today’s workplace. Hey, thanks for joining us today. It’s Rolando right here at this desk. That
Dave Kelly 1:45
desk is Rolando over at this desk. We got Dave coming in from Southern New Hampshire. Hey, hey, hey, bud. come in at the tail end of summer, man.
Rolando Rosas 1:54
Oh, yeah. Yeah, you know, it’s it. It’s awesome when we get into fall, because around here, you hear that drain the swamp message. It’s quite literal. Because it gets very this whole area of DCs. Most of it’s built over swamp. And in August, it feels like the swamp kind of fog and the humidity is over arable. Right. So there’s a literal reason why probably that’s outside the political reasons why that is use because it feels that way. And we’re finally like just getting a little taste the fall, the leaves are coming down. So I’m so ready for fall. I love it football season, and a whole bunch of other things. Some of my favorite TV shows, actually, they may not even come on when those writers was right. That’s right. Yeah. I saw something by the way. And the other day, just yesterday, where it was all like the late night host, Seth Meyers, and and Kimmel, and Colbert, and a whole bunch of things. They were all on one podcast, which actually like like the mega stars of late night, which is kind of funny. They were all kind of goofing and saying a bunch of things. But I don’t actually watch that. You know, these guys do something regular like that, like once a month or once a week. But interesting.
Dave Kelly 3:12
Yeah, I think a lot of the podcasts. So some of the fans, some of the people that I follow and listen to, yeah, they can’t say everything that they want to write that they’re not allowed to talk about a lot of the stuff that’s happening just because of the of the strikes, that’s happening, that’s going
Rolando Rosas 3:29
on right now. So hopefully this gets resolved. And the writers and the organization’s the corporations agree to something that’s that’s the Toriko Bill, you know, with this eight hole AI, I believe that it can help make the production process. I know, we use it internally, Eddie, as well as some other tools or chat GPT. Now, and I think that once you have the legal ramifications well in place, whether it’s protection of digital images, protection of your own likeness, and all of that can be laid out, I think that roadmap for moving forward will be much clearer. There’ll be a lot less ambiguity right now we’re in a gray gray zone with AI and how it relates legally to to, you know, can you trademark things that are built on AI, and I saw something that in India, they used AI for justification of information that they had used to to essentially build a business and the court in India struck that down that they said that you can’t they could not use information from AI to justify the basis of what they were doing. So it’s really going to be very interesting to see how our courts kind of interpret AI a its usage and apply it to the law because we’re in totally uncharted territory.
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